Treating customers fairly
As a ‘new kid on the block’ Squeaky is introducing a new benchmark in standards for customer service.
In 2018, we signed up to become a ‘B-Corp’. This demonstrates our commitment to the highest standards of ethical business. Our customers know that we aim to be a force for good in energy and business, we will treat everyone fairly, and we are accountable for our actions.
This is our B-Corp declaration – For us ‘Treating Customers Fairly’ means more than sharing words cobbled together to make us sound good. It’s a way of working that is woven into the Squeaky fabric and it’s what everyone here believes in. We know that the best advocates for our business are happy customers.
Here’s what we do to ensure our customers are treated fairly:
- We are honest and transparent in our dealings with our customers, our team and our partners
- We are proactive. If something goes wrong we will apologise and communicate in a timely manner – without using unnecessary industry jargon. We offer fair solutions to fix problems (the first time wherever possible)
- We only deal with brokers that treat customers fairly
- We look after our team. We want to make Squeaky a flexible and enjoyable place to work, whilst empowering our people to deliver exceptional customer service.
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