Deemed Rates apply when a customer moves into a site which is already supplied by Squeaky, otherwise known as a Change of Tenancy (COT).
In these circumstances, the customer enters into a ‘Deemed Contract’ and will pay Deemed Rates for all electricity used at the site.
Deemed Rates are higher than our normal contracted rates. A Standing Charge is also payable, even if the site isn’t using electricity.
Please see Clause 21 of our Supply Terms and Conditions for further information relating to Deemed Contracts.
Our Deemed Rates are effective from the dates listed below and are subject to change.
Although they apply in different circumstances, our Deemed Rates are currently the same as our Out of Contract Rates.
Out of Contract Rates
Out of Contract Rates apply if (a) the Fixed Supply Period of a customer’s contract comes to an end, or (b) the customer terminates their contract but does not move to a new supplier.
In these circumstances, Squeaky may move you onto an Out of Contract Rate for all electricity used at the site. Out of Contract Rates are higher than our normal contracted rates. A Standing Charge is also payable, even if the site isn’t using electricity.
The Out of Contract Rates are effective from the dates listed below and are subject to change.
Although they apply in different circumstances, our Deemed Rates are currently the same as our Out of Contract Rates.
Non-Half Hourly Rates
The Non-Half Hourly Rates, which apply to all Profile Classes 01-08 are outlined below.
Rates effective from 20th August 2023:
- Unit Rate is 36p/kWh
- Standing Charge is 170p/day
You will also be charged the following pass-through charges:
- The TNUoS Standing Charge based on TCR banding (p/Day)
- The DUoS Standing Charge (p/Day)
All prices shown exclude VAT and CCL which will be charged at the prevailing rate applicable to your business.
Half Hourly Rates
The Half Hourly Rates, which apply to Profile Class 00 are outlined below.
Rates effective from 1st July 2024:
- The Energy Day Rate (07:30 to 24:00) is 36p/kWh
- The Energy Night Rate (00:00 to 7:30) is 26p/kWh
- The Standing Charge is 384 (p/day)
You will also be charged the following pass-through charges:
- The TNUoS Standing Charge based on TCR banding (p/Day)
- The DUoS Standing Charge (p/Day)
- The DUoS Capacity Charge (p/Day)
- The DUoS Exceeded Capacity Charge (p/Day)
You may also be required to pay other charges, e.g. VAT, Climate Change Levy (CCL), Metering Costs and reactive power* in addition the above.
For any customers that have previously been on a HH flexible contract with Squeaky the following will also apply:
- Full pass-through non-commodity costs
- Renewable Guarantees of Origin (REGOs)
All charges will be settled to final reconciliation as per industry standards.
*Reactive power is the power that flows back from a destination toward the grid in an alternating current scenario.
Historic rates
Please contact us if you require information on our historic Deemed or Out of Contract Rates.
Further information
If you have any questions about your bill, please contact us.
Ofgem, the electricity regulator, publishes information on electricity contracts, here.
Ofgem also publishes an explanation of the terms used in your contract and bills, here.
Complaints
At Squeaky we take all complaints seriously. We know that sometimes things can go wrong, and if you have the need to raise an issue with us, we will work hard to ensure we resolve it quickly and fairly. Our aim is to have fully resolved your complaint within 5 working days. In all our communications with you we will be clear and transparent and won’t hide behind industry jargon.
If there is a complex issue that needs longer to resolve, you will be kept informed of this, and we will agree for updates to be provided as regularly as you wish. We will provide you with a named individual who will work closely with you to fully resolve your problem.
All complaints are reviewed on a monthly basis by our Senior Management Team, with a view to understanding how we can learn and subsequently improve our service for all of our customers.
If we haven’t been able to resolve your complaint within 8 weeks, or we reach a deadlock situation, we will contact you to let you know that you may have the right to pass your complaint to the Energy Ombudsman. They will carry out a free, independent investigation into the matter on your behalf. They are totally independent and will make a decision on the information available.
You do not have to accept their decision, but if you do Squeaky will abide by their recommendation. They could ask us to apologise or take remedial action, which may involve compensation.
To get in touch with the Energy Ombudsman:
Phone:
Email:
Website:
To get in touch with Citizens Advice see here and to get in touch with Citizens Advice Scotland see here.